Privacy Policy
Last updated: 2026-06-30
Introduction
Velokey ("we", "us") operates a unified AI API platform that provides access to text, image, video, and audio models through a single integration. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing the Velokey API or website, you consent to the practices described in this policy.
Information We Collect
We collect account information you provide during registration, including your email address, display name, and password. We also collect usage data such as API request metadata, model selections, token consumption, timestamps, and billing records. We do not collect, store, or log the content of your prompts or model outputs.
How We Use Your Information
We use your information to provide and maintain the Velokey API service, process payments, calculate credit consumption, and enforce rate limits. Usage metadata helps us monitor route health, optimize model routing, and improve platform reliability. We may also use your email to send service-critical notifications such as balance alerts and security updates.
Information Sharing
We do not sell your personal information to third parties. API requests are forwarded to upstream model providers as necessary to fulfill your calls, but we do not share your account details or usage history with those providers. We may disclose information when required by law or to protect the security of our platform and users.
Data Security
We implement industry-standard security measures including encrypted data transmission (TLS), secure API key storage, and access controls to protect your information. API keys are hashed at rest, and all inter-service communication is encrypted. While no system is completely secure, we continuously monitor and improve our security practices.
Cookies and Tracking
We use essential cookies to maintain your session state, authentication status, and locale preferences across the Velokey console. We do not use third-party advertising trackers. Analytics cookies, if present, are used solely to understand aggregate usage patterns and improve the platform experience.
Your Rights
You have the right to access, correct, or delete your personal data at any time through your account settings. You may export your usage history and transaction records from the Velokey console. To request complete account deletion, including all associated data and API keys, please contact our support team.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@velokey.ai. We will respond to all privacy-related inquiries within 30 business days.